Description
Addressing Customer Paradoxes in the Digital World
Authors: Falque Eric, Williams Sarah Jayne
Language: EnglishSubject for Addressing Customer Paradoxes in the Digital World:
224 p. · 1x1 cm · Paperback
Out of Print
Description
/li>Biography
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Eric Falque is the Firmwide Service Lines & Customer Management Leader at BearingPoint. As a consultant for nearly 20 years, he has led several global customer centric transformation projects. He is the author of several publications and the leader of the BearingPoint Institute, an International Research centre.
Sarah-Jayne Williams is a Director of Management Consulting at BearingPoint. She has been formerly awarded UK Marketing Consultant of the Year by the MCA and The Sunday Times.