Managing quality: Integrating the supply chain (4^th Ed.)

Understanding quality management through a unifying framework. Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. The fourth edition has been updated to keep topic coverage on the cutting edge.

UNDERSTANDING QUALITY CONCEPTS. Chapter 1. Differing Perspectives on Quality. Chapter 2. Quality Theory. Chapter 3. Global Supply Chain Quality and International Quality Standards. DESIGNING AND ASSURING QUALITY. Chapter 4. Strategic Quality Planning. Chapter 5. The Voice of the Customer. Chapter 6. The Voice of the Market. Chapter 7. Quality and Innovation in Product and Process Design. Chapter 8. Designing Quality Services. Chapter 9. Managing Supplier Quality in the Supply Chain. IMPLEMENTING QUALITY. Chapter 10. The Tools of Quality. Chapter 11. Statistically Based Quality Improvement for Variables. Chapter 12. Statistically Based Quality Improvement for Attributes. Chapter 13. Six-Sigma Management and Lean Tools. FOREVER IMPROVING THE QUALITY SYSTEM. Chapter 14. Managing Quality Improvement Teams and Projects. Chapter 15. Implementing and Validating the Quality System.