Operations management (3^rd Ed.)

Whether an organisation treats patients, makes clothes or cuts people's hair, its operations function plays a crucial role in helping the business meet its sales and profit targets, and achieve its long-term strategic objectives. A well-managed operations function will significantly contribute to the success of a business, while a poorly-managed one can lead to disaster. It is essential that managers understand the role of operations within their organisation. This new edition of Operations Management contains many new and innovative features such as: Driving Business Performance - how to use the ideas in each chapter to drive the performance of an organisation. Executive Insights and In practice - the key issues to consider when applying the concepts and ideas in practice. Exploring further - resources suitable for executives such as TED talks, journal articles, books, films and websites at the end of each chapter. And, additional executive-focused chapters on: Analysing Operations - how to analyse an operation before working out how to improve it. Corporate social responsibility - managing operations to meet an organisation's social and environmental responsibilities. Operations Management provides a comprehensive, postgraduate/executive-focused overview of the subject area that equally covers both service and manufacturing sectors to reflect student needs.

Matches the teaching emphasis in the UK, thereby helping students through their course
Emphasis on services, which reflects UK industry and the likely career destinations of students
Strategic and managerial focus distinguishing between op