Quality function deployment & Six Sigma (2nd Ed.)

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Language: Anglais
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450 p. · 17.8x23.2 cm · Hardback
Make the Most of QFD and Voice of the Customer in Six Sigma Environments Quality Function Deployment (QFD) techniques have helped thousands of organizations deliver higher-quality, more user-focused product designs. Now, Lou Cohen's classic guide to QFD has been thoroughly updated to fully align QFD with Design for Six Sigma (DFSS) and other state-of-the-art Six Sigma methodologies.

Revised by world-class Six Sigma expert Joe Ficalora and his team at Sigma Breakthrough Technologies, this new edition's up-to-date perspective on QFD reflects dozens of successful Six Sigma and DFSS deployments. An expanded, start-to-finish case study demonstrates how QFD should function from all angles, from design and marketing to technology and service. The authors offer a start-to-finish methodology for implementing QFD, and systematically illuminate powerful linkages between QFD and Six Sigma, DFSS, Marketing for Six Sigma (MFSS), and Technology for Six Sigma (TFSS).
PART I. About Quality Function Deployment and Six Sigma. Chapter 1. What are QFD and Six Sigma? Chapter 2. How QFD Fits In The Organization. Chapter 3. Tying QFD to Design, Marketing and Technology. PART II. QFD at Ground Level. Chapter 4. Support Tools for QFD. Chapter 5. Overview of the House of Quality. Chapter 6. Customer Needs/Benefits. Chapter 7. The Product Planning Matrix. Chapter 8. Substitute Quality Characteristics (Technical Response). Chapter 9. Impacts, Relationships and Priorities. Chapter 10. Technical Correlations. Chapter 11. Technical Benchmarks. Chapter 12. Targets. PART III. QFD from 10,000 Feet. Chapter 13.The Larger Picture: QFD And Its Relationship To The Product Development Cycle. Chapter 14. QFD in an Imperfect World. PART IV. QFD Handbook. Chapter 15. Introduction to The Handbook. Chapter 16. Phase 0: Planning QFD. Chapter 17. Phase 1: Gathering the Voice of the Customer. Chapter 18. Phase 2 and Phase 3: Building the House And Analysis. PART V. Beyond the House of Quality. Chapter 19. Beyond the House of Quality. Chapter 20. Special Applications of QFD. Chapter 21. QFD in Service Businesses. Index.