Strategies for quality improvement: TQM, reengineering and ISO 9000

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Language: Anglais
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350 p. · 23.4x16.4 cm · Paperback
This text offers a complete overview of the dynamic field of Total Quality Management. It combines representative readings by current leading figures in the field. The comprehensive overview covers history, key concepts and real-world models.
What is total quality management ? Total quality management classics. Total quality management tools. Total quality management processes. Listening to the voice of the customer. TQM-related frameworks and implementation issues. Teams and labor issues. Quality improvement in education.