Desktop hosting

The first practical guide to a revolutionary Web-based front office technology A bold new Web paradigm in-the-making, desktop hosting empowers virtually anyone to control Web communications from their personal computer. The fully-automated communication services offered by desktop hosting provide companies with a powerful new tool to help drive sales, increase customer satisfaction, and guarantee 24/7 availability. Written by a principal at one of the major players defining the desktop hosting market, this book supplies technical and non-technical readers with a practical introduction to an exciting new technology. Readers learn how to use desktop hosting tools and get valuable pointers on how to implement an array of desktop hosting solutions. CD-ROM contains full, unrestricted versions of WebClerk and CommerceExpert, along with 150 QuickTime training clips.

Introduction.PART I: WHY DESKTOP HOSTING? Put the Point of Communications at the Point of Action.Principles of Desktop Hosting.Planning to Win.Setting Up a Desktop Hosting Solution.PART II: HOW DESKTOP HOSTING WORKS. Getting a Project Funded.How to Manage and Adapt.Case Studies.PART THREE: GETTING STARTED WITH THE PROGRAMS.Using the Tools.Appendix A: WebClerk Flow Charts.Appendix B: CommerceExpert Flow Charts.