Description
Leading the Customer Experience
Inspirational Service Leadership
Author: Cook Sarah
Language: EnglishSubjects for Leading the Customer Experience:
Keywords
Service Rating System; Vice Versa; CUSTOMER JOURNEY MAPPING; JOHN LEWIS; Net Promoter Score; Customer Experience; Employee Engagement; Malala Yousafzai; KPI; Exceptional Customer Experience; Service Improvement Plan; Technical Assistance Research Program; Tarp; Effective Service Recovery; Great Customer Experience; Service Profit Chain; Employee Engagement Scores; Front Line Teams; Service Leaders; Customer Insights; UK State; UK City; Internal Customer; Internal Customer Satisfaction; Internal Team Members
· 17.4x24.6 cm · Hardback
Description
/li>Contents
/li>Readership
/li>Biography
/li>