The Emerald Handbook of Modern Information Management

No one can hope to achieve their full potential, personally or professionally, without acquiring the best information they can to inform their choices. Whether pushed out to them or pulled in by them, the average person will, on a daily basis, need some type of data, information, knowledge, or wisdom to help their decision-making processes. Intervention is needed to help enable the best choice, and that’s where information professionals and information management (IM) become invaluable.

This handbook is divided into three parts: providing a context for approaching the world in which information professionals work; using the Balanced Scorecard to help demonstrate contribution and value; and suggesting opportunities for new areas of employment, ripe for applying the information services skill-set.

The economy, organizational politics, copyright, providing efficient and effective services, and demonstrating financial efficacy are addressed, as are big data, text analytics, competitive intelligence, and the synergies between records management, knowledge management, archives, and information services. Used as a ready-reference, the IM practitioner will find both theoretical and pragmatic approaches to inform their decision-making on both traditional and new challenges.

- Preface: Why a Handbook Now? Part One: The Context
- 1. The Economy at Large and Why You Should Care
- 2. Disruption and the Management of Information
- 3. Leadership and the Political: The Environment of the Information Management Organization -
- 4. Making the Business Case
- 5. Positioning for Success: A Rose by any other Name
- 6. Leading and Managing Strategy in the 21st Century
- 7. The Delicate Balance in Copyright Today
- 8. Stepping Out: Organizing Information in the 21st Century
- 9. Sustainability: What Does It Mean for You and for Your Library? - Gary Shaffer Part Two: The Balanced Scorecard: A Framework for Demonstrating Contribution Customer Metrics
- 10. Information Audit and Impact Assessment
- 11. Models of Service in an Age of Acceleration
- 12. Rethinking the Physical Library - Academic
- 13. Rethinking the Physical Library - Special: Transforming the Information Organization
- 14. Rethinking the Physical Library - Small-Medium Public Libraries
- 15. Rethinking the Physical Library - Large Public
- 16. Information Literacy: What does it Mean and Where does it Fit In?
- 17. Information Veracity and the Threat of “Fake News”
- 18. Reference Reimagined
- 19. Marketing Your Expertise
- 20. Optimizing, Measuring, and Reporting Value on Content Acquisition
- 21. Negotiate for Information Like It Is Your Own Money - with Savvy and the Right Skills
- 22. Evaluating and Managing Information Services
- 23. Knowledge Management Skills Applicable to Information Management – Information Management Skills Applicable to Knowledge Management in an Organization
- 24. Records Management: Fit, Value and Placement within an Organization
- 25. IS and Archives
- 26. Education for Success: Multiple Avenues and Options
- 27. Evaluating Staff Roles and Retention
- 28. Financial Metrics: What You Need to Know
- 29. Competition and Collaboration: Insights from the Information Supply Chain
- 30. Resourcing Strategies
- 31. Cost Recovery - Strategies and Options
- 32. Big Data, Big Opportunity for Librarians and Information Professionals
- 33. Big Data and Text Analytics
- 34. Opportunity: Competitive Intelligence and Information Management
- 35. Opportunity: Talent Acquisition
- 36. View from the Top: What the Bosses Think

James M. Matarazzo
Simmons College, USA

Toby Pearlstein
Special Libraries Association, USA