Consumer Informatics and Digital Health, 1st ed. 2019
Solutions for Health and Health Care

Coordinators: Edmunds Margo, Hass Christopher, Holve Erin

Language: Anglais

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408 p. · 15.5x23.5 cm · Hardback

This unique collection synthesizes insights and evidence from innovators in consumer informatics and highlights the technical, behavioral, social, and policy issues driving digital health today and in the foreseeable future. Consumer Informatics and Digital Health presents the fundamentals of mobile health, reviews the evidence for consumer technology as a driver of health behavior change, and examines user experience and real-world technology design challenges and successes. Additionally, it identifies key considerations for successfully engaging consumers in their own care, considers the ethics of using personal health information in research, and outlines implications for health system redesign. The editors? integrative systems approach heralds a future of technological advances tempered by best practices drawn from today?s critical policy goals of patient engagement, community health promotion, and health equity. Here?s the inside view of consumer health informatics and key digital fields that students and professionals will find inspiring, informative, and thought-provoking. 

Included among the topics:

? Healthcare social media for consumer informatics

? Understanding usability, accessibility, and human-centered design principles

? Understanding the fundamentals of design for motivation and behavior change

? Digital tools for parents: innovations in pediatric urgent care

? Behavioral medicine and informatics in the cancer community

? Content strategy: writing for health consumers on the web

? Open science and the future of data analytics

? Digital approaches to engage consumers in value-based purchasing

Consumer Informatics and Digital Health takes an expansive view of the fields influencing consumer informatics and offers practical case-based guidance for a broad range of audiences, including students, educators, researchers, journalists, and policymakers interested in biomedical informatics, mobile health, information science, and population health. It has as much to offer readers in clinical fields such as medicine, nursing, and psychology as it does to those engaged in digital pursuits.

Susanna Fox, Chief Technology Officer, US Department of Health
and Human Services 

Paul Tang, CMIO, Palo Alto Medical Foundation

SECTION I: Domains of Consumer Informatics and Mobile Health 
1. Promoting Consumer Engagement in Health and Health Care 

Margo Edmunds, VP for Evidence Generation and Translation, AcademyHealth

The opening chapter will define consumer informatics, describe the history of different branches of the field (e.g., virtual visits/telehealth, mobile health, and the e-patient movement), and provide a framework for evaluating and disseminating evidence about ways to improve the consumer experience and change health behaviors.  

2. Increasing Consumer Engagement Through Social Media, Crowd-sourcing, and Beyond
Mandi Bishop, Health Plan Analytic
s Innovation Practice Lead, Dell 

This chapter will review the state of the art and new directions for online tools to engage consumers in health and health care, focusing on social media platforms, consumer-facing web portals, and emerging technologies from the quantified self movement.

3. The Global Connected Health Ecosystem

Jody Ranck, Gigaom Research

This chapter will review the development, state of the art, and new directions for mobile devices in global health. 

4. Bridging the Gaps: New Approaches to Address Population Health 

Ned Calonge, President and CEO, The Colorado Trust 

This chapter will describe innovations in the use of online and mobile technologies to promote community health and health equity with diverse populations.  

A New Environment for Development and Design
5. User-Centered Design
Christopher Hass, SVP, Experience Design, Mad*Pow

This chapter will lay out the fundamentals of user experience (UX) and user-centered design for the Web, including accessibility for people with disabilities. Case examples will be provided. 

6. Usability and Utility Testing 

Christopher Hass, SVP, Experience Design, Mad*Pow

Building on Chapter 5, this chapter will provide practical guidance on applying the principles of user-centered design to ensure the quality of consumer-facing products and services. 

7. Motivational Design and Persuasive Technology for Consumer Learning

Dustin Ditommaso, SVP of Behavior Change Design, Mad*Pow 

Motivational design is an approach to online learning that ca
n be used to increase consumer engagement with content. Persuasive technology uses behavioral science to design systems that promote consumer behavior change similar to personal health coaching, and taking into account both health and technology literacy. This chapter will provide practical advice on using these approaches in the development of health content for consumers.

8. New Directions and Techniques for "Big Data": The Promises and Risks 

John Mattison, CMIO and Assistant Medical Director, Kaiser Permanente Southern California (by interview)

As used in this chapter, big data refers to the storage and analysis of sets of data, including health data, that are too large to process using typical software and analytics processes. As a source for discovery and breakthroughs in health care treatment, big data holds promise but it also presents risks and uncertainties about consumer privacy and security. This cha
pter will separate out the reality and hype and provide a technical reference for the chapters in Section IV on privacy and security.  

SECTION III: Content Development and Consumer-Generated Data
9. Addressing Information Overload: Knowledge Management to Improve Person-Centered Care 

Erin Holve, Senior Director, AcademyHealth

With the explosion of consumer-relevant and consumer-generated health data, this chapter will describe ways to help consumers make the best use of information from a wide variety of sources.  

10. Content Strategy: Writing for Health Consumers on the Web 

Carolyn Petersen, Senior Editor,

Seven out of ten visits to the Web are part of consumer searches for health information, but the quality, appropriateness, and accessibility of the information vari
es widely across different sites. This chapter will review evidence on the value of web information in consumer-driven health care and describe best practices for developing consumer-friendly web content. 

11. Visualization for Comprehension, Engagement, and Healthcare Improvement

Suzanne Bakken, Professor of Biomedical Informatics and Alumni Professor, Columbia University School of Nursing 

This chapter will describe innovative methods to provide consumer-friendly content through visual means. It will be based on the author's work with electronic health records and self-reported information from residents of low-income communities in Northern Manhattan, New York City.  

12. Consumer-Generated Data and Health Information Exchange

Paul Fu, Jr., CMIO Harbor-UCLA Medical Center 

As the nation pursues the goal of population
health, it is important for personal health information and consumer-generated data to be standardized, structured, and aggregated for health planning purposes by local health agencies. This chapter will address some of the important technical and governance issues involved in integrating individual health data into health information exchanges at the local and regional levels.  

13. Engaging Consumers in Culturally Diverse Communities

Joy Davis, Kaiser Permanente Institute for Health Policy 

This chapter will provide examples of emerging best practices in culturally competent consumer engagement in a variety of clinical and community settings.   

14. Aging in Place

Charlotte Weaver, Board Director, VitalSims, LLC

Many adults prefer to remain in their own homes as they get older. Technology-enabled supports for older
adults and their caregivers are becoming increasingly important with the growing number of people managing chronic health conditions through self-care and home-based care. This chapter will review the key technologies, challenges, and opportunities for remotely generated patient data to improve the health of older adults.  

15. How Standards and Interoperability Support Consumers

Kevin Larsen, Medical Director of Meaningful Use, Office of the National Coordinator for Health IT, HHS

Including consumers in the free flow of health information is a policy priority, but it will require significant changes in culture and infrastructure. This chapter will provide a consumer-friendly primer on how federal requirements for meaningful use of health data are evolving to improve consumer access to personal health information.  
16. The Role of HIPAA in Consumer Health Informatics 

Ann Waldo, Wittie Letsche & Waldo LLP and Doug Peddicord, Washington Health Strategies Group

The Privacy Rule that governs health information transactions has not kept pace with consumer technology and the Web, and many providers believe HIPAA restricts data sharing with consumers and patients. This chapter provides a legal perspective on how HIPAA should be rewritten to allow the free flow of health information to consumers.  

17. Building Consumer Trust Through Information Security

Bradley Malin, Health Information Privacy Laboratory, Vanderbilt University, and Fred Trotter, Co-author, Hacking Healthcare (by interview) 

Some consumers, such as those in the quantified self movement, openly share their personal health data, while others want to maintain personal privacy or are con
cerned about data breaches. This chapter provides some innovative perspectives on privacy technology that enables trust.  

18. Using Consent to Improve Informedness  

John Wilbanks, Director of Consent to Research (CtR) Project at Sage Bionetworks (by interview)

This chapter will address ethical issues in consumer informatics and online content, including quality assurance, privacy, and security concerns; consent and governance; and the important role consumer information plays in shared decision-making. If privacy concerns have slowed the progress of research, new approaches, such as a pool of freely available health and genomic data, could accelerate innovation. This chapter will describe the range of ethical perspectives on data sharing and propose a new approach.

19. Consumer Expectations About Privacy

Shane Harris, Senior Intelligence and National
Security Correspondent, The Daily Beast 

Health care systems have lagged behind other industry sectors in developing secure information-sharing strategies. This chapter will describe the information technology infrastructure and implications for consumers to protect their personal information.  

Section V: Conclusions
20. Back to the Future: Emerging Technology, Social, and Political Trends Affecting Consumer Informatics 

Margo Edmunds, Chris Hass, and Erin Holve

This final chapter will summarize technology, social, regulatory, and other trends and issues raised in the book, including the role of collaboration and citizen science for health delivery system reform and population health.  
Margo Edmunds, PhD, is vice president, Evidence Generation and Translation at AcademyHealth, where she oversees a portfolio of projects on information infrastructure, research translation, dissemination, and health communications. Her expertise includes informatics and communications technology policy, health information exchange, and web-based learning and communications tools.

Christopher Hass is a consulting UX strategist, presenter, and past president of UXPA International and its Boston Chapter. He is an expert on the subjects of human-centered design, accessibility, UX research, and the development of innovative products and services for a wide variety of commercial and government clients.

Erin Holve, PhD, MPH, MPP,is director, Health Care Reform and Innovation at the Department of Health Care Finance within the Government of the District of Columbia, where she leads the design of reform and technology projects to enhance the value of Medicaid in the District. She is a expert in learning health systems and patient centered outcomes research, and founding editor of the journal, eGEMs, a first-of-its kind publication dedicated to accelerating research and quality improvement using electronic health data. 
Presents a consumer-friendly overview of technical, social, and policy issues associated with the adoption, use, and impact of consumer technologies for health and health care

Takes a multi-sector, integrated systems approach to help unify the field of digital health, with an emphasis on user-centered design, best practices, and building the evidence base

Provides a technical foundation that inspires students in computer sciences, information design, and communications to get involved in consumer health informatics