Effective Library and Information Centre Management (2^nd Ed.)

This comprehensive handbook covers key management issues and will guide information professionals through the maze of common problems. To reflect the increasing integration of library, information centre, records, IT and telecommunications management, the book takes an integrated approach to managing the modern information centre. Topics covered range from strategic, IT and human resource planning, to leadership, conflict and change management. Further key areas include service delivery, risk management and the information lifecycle.

Contents: Understanding the Role of Manager: Introduction to management. Understanding the Environment: Strategic influences on information services; Strategies for understanding the environment. Managing the Environment Through Integrated Planning: Strategic planning; Human resource planning; Information planning; Technology planning; Financial planning and economic analysis. Creating the Corporate Environment: Corporate culture; Politics; Policy-making; Creativity and intrapreneurship; Managing expertise. Getting things done in the Corporate Environment: Leadership; Power, influence, authority and delegation; Decision-making; Networking; Group dynamics; Team-building; Motivation; Conflict management; Negotiation; Change management. Managing and Communicating Information in the Corporate Environment: Personal communication; Internal communications; External communications; Managing corporate information; Managing the information life cycle. Managing the Individual: Stress management; Career planning and personal development. Managing Risk: Return on investment; Security; Risk management and business continuity. Service Delivery: Competitive strategies: strategic marketing; Quality control; Customer focus; Outsourcing service delivery; Performance measurement and evaluation; Epilogue: The final strategy; Index.

Jo Bryson lectures regularly on library and information centre management. She is currently in a senior management position relating to information technology with the Western Australian Government.