Benchmarking — Theory and Practice, Softcover reprint of the original 1st ed. 1995
IFIP Advances in Information and Communication Technology Series

Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or technology- oriented positions, will find this book invaluable.

One Management Issues.- 1 The Rank Xerox experience: benchmarking ten years on.- 2 The extended enterprise: the context for benchmarking.- 3 The role of competency questions in enterprise engineering.- 4 Developing performance networks to improve the benchmarking process — action research for productivity improvement.- 5 Benchmarking — the neglected element in total quality management.- 6 The role of benchmarking in the management of change process: some reflections from the TIME GUIDE project.- 7 Benchmarking the investment process of new technology.- 8 Free trade and ecology — benchmarking as a method towards a sustainable future.- 9 From uncertainty to controllability, learning and innovation.- Two Applications.- 10 Benchmarking..........to be the best!.- 11 Internal benchmarking: identifying best practices within a global enterprise.- 12 Benchmarking in Norwegian industry and relationship benchmarking.- 13 Technological benchmarking: a case study in product development by a small manufacturer.- 14 Benchmarking for implementing a new product strategy.- 15 Benchmarking of Tandberg Data against EFQM’s assessment model.- 16 Benchmarking at Bang & Olufsen A/S.- 17 Strategic performance of the production system in a machine-tool building company.- 18 Increasing dynamic adaptability through the application of benchmarking in operational navigation.- 19 Benchmarking of bid preparation for capital goods.- 20 Benchmarking in software development.- Three Modeling.- 21 How to improve company performances from outside: a benchmarking model.- 22 The use of process modelling in benchmarking.- 23 Introducing new technologies in organisations – business model perspective.- 24 Modelling techniques for benchmarking in complex administration systems: an approach from a totalquality viewpoint.- Four Tools and Techniques.- 25 Benchmarking techniques.- 26 Customer value profiling: continuously benchmarking what matters most — value delivered to the marketplace.- 27 An architecture for automated consultancy tools for benchmarking and implementing production planning and control software.- 28 Productivity measurement: methods and tools developed in TOPP (a productivity program for manufacturing industries).- 29 Compare your performance and practice with the world excellence: a prototype of a benchmarking system.- 30 Determination of what to benchmark: a customer-oriented methodology.- 31 The lean analysis of the business — lean-factors and lean-characteristics.- 32 An integrated approach to software systems planning and selection based on CIMOSA-models.- 33 The “material conversion classification”.- 34 Fuzzy logic in team design.- Five Performance Indicators and Measurement.- 35 Indicators for the evaluation of organizational performance.- 36 TOPP — a method for company self-assessment.- 37 Performance measurement — an important tool in change process.- 38 Benchmarking as performance reference in a performance management model.- 39 ECOGRAI — A method to design and to implement performance measurement systems for industrial organizations — concepts and application to the maintenance function.- 40 Performance parameters to define “lean production level” in Spanish home appliance cluster: from component suppliers to assembling factories.- Six Group Work Reports.- 41 How to implement benchmarking.- 42 Modelling for benchmarking.- 43 Performance indicators.- Index of contributors.