Communicating at work with student cd-rom and olc bind-in card (8th ed )

The leading text in business communication, Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. Its combination of clear writing and effective use of tables makes this text an excellent teaching tool. The new edition now addresses informal business presentations such as briefings, reports, and sales presentations, and offers expanded coverage of ethical issues throughout.

Part 1: BASICS OF BUSINESS AND PROFESSIONAL COMMUNICATION Chapter 1: Communicating at Work Chapter 2: Communication, Culture, and Work Case Study I with Questions Part 2: PERSONAL SKILLS Chapter 3: Verbal and Nonverbal Messages Chapter 4: Listening Chapter 5: Interpersonal Skills Chapter 6: Interviewing Chapter 7: Types of Interviews Case Study II with Questions Part 3: WORKING IN GROUPS Chapter 8: Working in Teams Chapter 9: Effective Meetings Case III with Questions Part 4: MAKING EFFECTIVE PRESENTATIONS Chapter 10: Developing the Presentation Chapter 11: Organizing Your Ideas Chapter 12: Verbal and Visual Support in Presentations Chapter 13: Delivering the Presentation Chapter 14: Informative and Persuasive Presentations Case IV with Questions Appendix I: Format and Design Appendix II: Special Occasion Speaking