Interpersonal communication book, the, united states edition 1

The Interpersonal Communication Book provides a highly interactive presentation of the theory, research, and skills of interpersonal communication, with strong, integrated discussions of diversity, ethics, workplace issues, and technology.

This top-selling book has been recognized for its ability to guide readers to improve a wide range of interpersonal skills and to apply these to personal, social, and workplace relationships. Superior coverage of cultural diversity, ethics, interpersonal communication in the workplace, and the workings and effects of technology make The Interpersonal Communication Book the best choice for preparing to communicate successfully in today's world.

I. INTERPERSONAL COMMUNICATION PRELIMINARIES

1. Universals of Interpersonal Communication

The Importance of Interpersonal Communication

The Nature of Interpersonal Communication

Characteristics of Interpersonal Communication

Forms of Interpersonal

Communication

Purposes of Interpersonal Communication

Elements of Interpersonal Communication

Source Receiver

Encoding Decoding

Messages

Channel

Noise

Context

Ethics

Competence

Axioms of Interpersonal Communication

Interpersonal Communication Is a Transactional Process

Interpersonal Communication

Is Ambiguous

Interpersonal Relationships May Be Symmetrical or Complementary

Interpersonal Communication Refers to Content and Relationship

Interpersonal

Communication Is a Series of Punctuated Events

Interpersonal Communication Is

Inevitable, Irreversible, and Unrepeatable

Reviewing

Applying

Experiencing

2. Culture in Interpersonal Communication

Culture and Interpersonal Communication

The Nature of Culture

The Relevance of Culture

The Aim of a Cultural

Perspective

How Cultures Differ

Power Distances

Masculine and Feminine Cultures

Individual and Collective

Orientation

High- and Low-Context Cultures

Intercultural Communication

A Model of Intercultural Communication

Principles for Improving Intercultural

Communication

Reviewing

Applying

Experiencing

3. The Self in Interpersonal Communication

Dimensions of the Self

Self-Concept

Self-Awareness

Self-Esteem

Self-Disclosure

Influences on Self-Disclosure

Rewards of Self-Disclosure

Dangers of Self-

Disclosure: Risks Ahead

Guidelines for Self-Disclosure

Communication Apprehension

The Nature of Communication Apprehension

Theories of Communication

Apprehension Management

Reviewing

Applying

Experiencing

4. Perception in Interpersonal Communication

Stages of Perception

Stage One: Stimulation

Stage Two: Organization

Stage Three: Interpretation

Evaluation

Stage Four: Memory

Stage Five: Recall

Implications of the Model of Perception

Perceptual Processes

Self-Fulfilling Prophecy

Implicit Personality Theory

Perceptual

Accentuation

Primacy Recency

Consistency

Attribution

Increasing Accuracy in Interpersonal Perception

Analyze Perceptions

Check Perceptions

Reduce Uncertainty

Increase Cultural Sensitivity

Reviewing

Applying

Experiencing

5. Listening in Interpersonal Communication

Stages of Listening

Stage One: Receiving

Stage Two: Understanding

Stage Three:

Remembering

Stage Four: Evaluating

Stage Five: Responding

Implications of the Model of Listening

Styles of Effective Listening

Empathic and Objective Listening

Nonjudgmental and Critical Listening

Surface and Depth Listening

Active and Inactive Listening

Culture, Gender, and Listening

Culture and Listening

G