Operations now: processes, value, and profitability with student dvd (2nd ed )

Preface
Acknowledgments
UNIT ONE: FOUNDATIONS FOR SUCCESS
CHAPTER ONE Introduction to Operations Management
CHAPTER TWO Profitability
CHAPTER THREE Value, Strategy, and Capabilities
CHAPTER FOUR Process Selection, Design, and Improvement
UNIT TWO: COMPONENTS OF VALUE
CHAPTER FIVE Cost
CHAPTER SIX Quality
CHAPTER SEVEN Quality Tools
CHAPTER EIGHT Timeliness
UNIT THREE: MANAGING OPERATIONS RESOURCES
CHAPTER NINE Resource Planning
CHAPTER TEN Supply Chain Management
CHAPTER ELEVEN Inventory
CHAPTER TWELVE Lean Systems
CHAPTER THIRTEEN Capacity
CHAPTER FOURTEEN Constraint Management
CHAPTER FIFTEEN Facilities
CHAPTER SIXTEEN Workforce
APPENDIX A Areas of the Standard Normal Distribution
APPENDIX B Areas of the Cumulative Standard Normal
Distribution GLOSSARY