Six Key Communication Skills for Records and Information Managers

Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication.

Records and information managers as well as business professionals in any discipline who want to improve their communications skills.

Kenneth Neal is a certified enterprise content management practitioner (ecmP) with over 20 years of corporate communications experience implementing programs for companies such as IBM, BearingPoint, Fujitsu Consulting and Canon Business Process Services. Ken has published articles on document management topics in such publications as US Business Review, The Information Management Journal, Globalization Today and Business Solutions. He has also presented seminars at the New York Real Estate Institute, National Council on Economic Education, and ARMA (Association of Records Managers and Administrators). Ken's presentations at ARMA conventions have focused on mastering key forms of business communication including written, verbal and formal presentations.