Supervision: concepts and skill-building (5th ed )

This book prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables, including diversity in the workforce, computer and communication technology, and the design of organization structures, are constantly changing. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

PART ONE: What is a Supervisor?
Chapter 1: Modern Supervision: New Era Challenge
PART TWO: Modern Supervision Challenges
Chapter 2: Ensuring High Quality and Productivity
Chapter 3: Teamwork: Emphasizing Powerful Meetings
Chapter 4: Meeting High Ethical Standards
Chapter 5: Managing Diversity
PART THREE: Functions of the Supervisor
Chapter 6: Reaching Goals and Objectives
Chapter 7: Organizing and Authority
Chapter 8: The Supervisor as Leader
Chapter 9: Problem Solving and Decision Making, and Creativity
PART FOUR: Skills of the Supervisor
Chapter 10: Communication
Chapter 11: Motivating Employees
Chapter 12: Improving Productivity
Chapter 13: Supervising 'Problem' Employees
Chapter 14: Managing Time and Stress
Chapter 15: Managing Conflict and Change
Appendix A: Negotiation and Politics
PART FIVE: Supervision and Human Resources
Chapter 16: Selecting Employees
Chapter 17: Providing Orientation and Training
Chapter 18: Appraising Performance
Chapter 19: The Impact of the Law
Appendix B: Career Management for the Supervisor