Strategic management of information services : a planning handbook

An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through

Introduction P.Z. Grossman and D.H. Cole 1. Is anything naturally a monopoly? P.Z. Grossman 2. The origins and development of electric power regulation R.L. Bradley, Jr 3. The "Regulatory Contract" D.H. Cole 4. The Zenith of the natural monopoly system P.Z. Grossman 5. Whither natural monopoly? J.P. Tomain 6. Universal service in competitive retail electric markets J. Rossi 7. Stranded benefits vs. stranded costs in utility deregulation R.W. Cearley and D.H. Cole 8. Why the music is off-key when lawyers sing from economists' songbooks or why public utility deregulation will fail A.P. Morriss 9. Does the end of a natural monopoly mean deregulation? P.Z. Grossman

An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through