Co-Production and Co-Creation Engaging Citizens in Public Services Routledge Critical Studies in Public Management Series

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector?s decreased legitimacy and dwindling resources, by accessing more of society?s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society.

"Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Part I: Co-Production and Co-Creation: Definitions and Theoretical Perspectives

1. Introductory chapter

2. Definitions and Conceptual Clarification

3. Service Management

4. Public Administration and Governance

5. Public Management

6. Sociology and Voluntary Sector Studies

Part 2: Influences on the Process of Co-Production and Co-Creation

7. The Roles of the Volunteer/Citizen in the Process

8. The Roles of the Professional in the Process

9. The Influence of Organisational Context and Leadership

10. The Influence of the Polity

11. The Role of New Technologies

Part 3: Co-Production and Co-Creation in Different Domains

12. Health care

13. Education

14. Environment, Energy and Mobility

15. Community Development

16. Policing and Safety

17. Immigration, Refugees and Integration

18. Poverty and Inequality

19. Concluding Remarks on Co-production and Co-creation in Different Sectors

Part 4: The Effects of Co-Production and Co-Creation

20. Empowerment

21. Inclusive or exclusive public service delivery

22. Trust

23. Service quality

24. The dark side of co-production and co-creation

Part 5: Co-production in the Context of Government

25. Concluding chapter: the future of co-production

Taco Brandsen is Professor of Comparative Public Administration at Radboud University, The Netherlands; secretary-general of the European Association for Public Administration Accreditation (EAPAA); co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'; and editor-in-chief of the journal Voluntas.

Trui Steen is Professor of Public Governance and Coproduction of Public Services at KU Leuven Public Governance Institute, Belgium. She is co-chair of the IIAS Study Group on 'Co-production of Public Services'.

Bram Verschuere is Associate Professor in Public Management, Faculty of Economics and Business Administration, Ghent University, Belgium. He is co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'.