Description
Customer Service Over the Phone (5th Ed.)
Techniques and Technology for Handling Customers Over the Phone
Author: Coscia Stephen
Language: EnglishSubjects for Customer Service Over the Phone:
Keywords
Customer Service Technology; CTI; Area Code; Documentation Department; CSR; Face To Face; Irate Customer; Absolute Extremes; Voice Mail; Voice Mail Greeting; Wo; Voice Mail Message; Answered Customer Inquiries; Record Voice Mail; ABC’s Customer; ABC Insurance Company; Complaint Letters; Touch Tone Keypad; In-house System; Business Bureau; Government Agency Assistance; Rising Customer Expectations; America’s Largest Corporations; Technical Support Representative; Close Ended Questions
Publication date: 06-2017
· 15.2x22.9 cm · Hardback
Approximative price 18.14 €
Subject to availability at the publisher.
Add to cart the book of Coscia StephenPublication date: 11-2000
144 p. · 22.9x15.2 cm
Description
/li>Contents
/li>Readership
/li>Biography
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