Discovering the Intersections of Innovation and Quality

Innovation and quality are two misconceived terms in business. Typically overused, they fill the void that leaders have in understanding the needs of their organizations. Both innovation and quality are fragile in that they are sporadic and unpredictable, even in the best companies. However, the research provided in this book will prove that there is a complimentary relationship between innovation and quality. From successful fortune 500 companiesand big government to small but successful entrepreneurial ventures, and non-profits, this book examines innovation through a number of different lenses.

Introduction–Overview of Contents. Defining Innovation and Quality. Understanding Private Sector Innovation. Understanding Public Sector Innovation. Understanding Non-Profit Innovation. Why Do Quality Programs Fail? Breaking Down the Intersections of Innovation and Quality—A Recipe for Success. Research Supporting this Recipe for Success. What about the People Side of Change? What Does Communication Have to Do with It? How Do We Build a Plan Forward? What Are the Essential Components of an Innovative Culture? Conclusions.