Hospitality Experience An introduction to hospitality management Routledge-Noordhoff International Editions Series
Auteurs : Melissen Frans, van der Rest Jean-Pièrre, Josephi Stan, Blomme Rob
Hospitality Experience offers students an exciting introduction to key aspects of hospitality management.
The authors provide a refreshing focus on how hospitality experiences can be created and managed successfully. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples.
Designed primarily for entry-level students at all levels, the book will also be of interest to professionals working in the business.
1. The Concept of Hospitality 2. Adding Value to the Hospitality Experience 3. The Hospitality Industry 4. Hospitality Beyond the Industry's Borders 5. The Future of Hospitality 6. Designing Hospitality Experiences 7. Delivering Hospitality 8. Quality Management in Hospitality 9. Competencies and Leadership
Frans Melissen, Professor of Sustainable Business Models, Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands
Jean-Pierre van der Rest, Associate Professor of Business Administration at Leiden University, The Netherlands
Stan Josephi, Senior Lecturer at the Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands
Rob Blomme, Professor of Organizational Behaviour and Managing Strategic Change, Nyenrode Business University, The Netherlands
Date de parution : 02-2016
17.4x24.6 cm
Thèmes de Hospitality Experience :
Mots-clés :
Ryan Air; Hospitality Experiences; hospitality competencies; Ivory Coast; Hospitality Industry; hospitality management; Associate Hospitality; leadership theories; Hospitality Organisations; quality management; Burj Al Arab; Commercial Hospitality Industry; Service Quality Model; Guest Journey; Morphological Chart; Hospitality Leaders; Mouse Market; ING Direct; Cruise Industry; Internal Failure Costs; Transactional Environment; Full Range Leadership Model; Revenue Manager; Hospitality Product; External Failure Costs; Food Trucks; Self-service Technologies; Hospitality Principles; Guest Satisfaction