Managing Supply Chain and Operations (2^nd Ed.)
An Integrative Approach

For undergraduate and graduate courses in operations management.

A balanced approach to supply chain management

Smart managers understand that firms do not act alone to produce products and services. Managing Supply Chain and Operations shows students who may all be involved, and how and why supply chain and operations management is important to their future careers. This text takes a balanced approach and, while rigorous, is not solely focused on quantitative material. The authors employ a four-part integrative model throughout the text that ties together the key functions of supply chain, operations, and customer relationship management that focuses on improving, innovating, and integrating in these areas. With cutting-edge material and an up-to-date global approach, the 2nd Edition is filled with scenarios and real-world examples that will prepare today?s students to be tomorrow?s successful managers. 

Also available with MyLab Operations Management

By combining trusted authors? content with digital tools and a flexible platform, MyLab personalizes the learning experience and improves results for each student. 

Note: You are purchasing a standalone product; MyLab Management does not come packaged with this content. Students, if interested in purchasing this title with MyLab Management, ask your instructor to confirm the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.

If you would like to purchase both the physical text and MyLab Management, search for:

0134855442 / 9780134855448 Managing Supply Chain and Operations: An Integrative Approach Plus MyLab Operations Management with Pearson eText -- Access Card Package, 2/e 

Package consists of:

• 0134739833 / 9780134739830 Managing Supply Chain and Operations: An Integrative Approach, 2/e
  
• 0134855442 / 978013485548 Managing Supply Chain and Operations: An Integrative Approach Plus MyLab Operations Management with Pearson eText -- Access Card Package, 2/e 

Brief Contents

About our authors

Thomas Foster is the Donald Staheli Professor and department chair of marketing and global supply chain management at Brigham Young University Marriott School of Management. He is an internationally recognized expert in quality and global supply chain management and has experience in manufacturing, financial services, and international oil exploration.

He has consulted for more than 30 organizations, including Eaton/Cutler Hammer, Hewlett-Packard, Heinz Frozen Foods, Hyundai Corporation, and the US Department of Energy.

Foster has served on the editorial boards of the Journal of Operation Management and Decision Sciences and is Editor in Chief of the Quality Management Journal. He has published more than 80 articles in journals such as Decision Sciences, Journal of Operations Management, International Journal of Production Research, and Quality Management Journal. His book Quality Management: Integrating the Supply Chain is an international best-seller. He recently served on the Malcolm Baldrige Board of Overseers and was awarded the prestigious Instructional Innovation Award from the Decision Sciences Institute.

Scott Sampson is the Hazel S. Thorsell Professor of global supply chain management with the Marriott School of Management at Brigham Young University. He teaches MBA, executive MBA, and undergraduate courses in services management and customer relationship management.

Sampson is the author of the books Understanding Service Businesses and Essentials of Service Design and Innovation. His award-winning research involves service design paradigms, service quality measurement, and service supply chains. He has published research in leading academic journals, including Management Science, Production and Operations Management, Ope