People Operations
Automate HR, Design a Great Employee Experience, and Unleash Your Workforce

How the Best Companies are Skipping HR and Winning the Future of Work with People Ops

People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce explains how leaders at small- and medium-sized businesses can stop spending time on HR administration?"paperwork"?and start focusing on the "peoplework" that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices. You'll learn how to eliminate busywork and hassle, and how to use that newfound time and capital to empower your biggest asset: your people.

You'll receive the end-to-end guide to:

• Digitizing legacy HR functions
• Using robots for the busywork you hate
• Employing software to design and improve your employee experience
• Assembling and empowering your "people team"
• Utilizing the included plans and templates to guide each stage of your business transformation

Perfect for managers, leaders, small business owners, and executives, People Operations is perfect for anyone who wants to optimize HR, maximize their workforce investment, support their employees, and modernize their business.

Preface: Leveling the Playing Field for the “Other 99 Percent”

Part I: The Rise of People Operations

Chapter 1: The Great Pivot: The New Work Order!

Chapter 2: So Long, HR

Chapter 3: The Rise of People Ops

Chapter 4: People Ops in Action

Part II: Automate HR: Kill Paperwork

Chapter 5: Make the Stuff You Have to Do Easy (Go Digital)

Chapter 6: Step 1: Create Digital Employee Records

Chapter 7: Step 2: Automate Hiring and Onboarding

Chapter 8: Step 3: Automate Time and Pay

Chapter 9: Step 4: Automate Health Insurance Benefits

Part III: Build an Incredible Employee Experience

Chapter 10: The Bones of a Successful People Operation

Chapter 11: Employee Motivation

Chapter 12: Fair Pay

Chapter 13: Rethink Communications

Part IV: Unleash Your Workforce

Chapter 14: Performance Alignment

Chapter 15: Closing the Engagement Gap

Chapter 16: Creating a Diverse, Equitable, and Inclusive Workplace

Chapter 17: Making Remote Work Work

Part V: The Future of People Operations

Chapter 18: The Rise of the CPO: Building a Modern People Ops Team

Chapter 19: Measuring People Ops

Chapter 20: POPS Technology

Chapter 21: Turning POPS into a Competitive Advantage

Appendix: Digital Tools and Resources

Glossary

References

Acknowledgments

About the Authors

Index

JAY FULCHER is Chief Executive Officer of Zenefits, an organization that offers people and payroll services to over 11,000 small- and medium-sized businesses. He has over 25 years of experience in technology leadership. He is a sought-after business advisor and speaker.

KEVIN MARASCO is Chief Marketing Officer at Zenefits, where he taps over 20 years of expertise at the crossroads of technology and the future of work. He is a sought-after industry thought leader, advisor, and speaker.

TRACY COTE is People Operations Advisor at Zenefits. Her expertise as a people leader has garnered Best Place to Work accolades and built healthy teams across numerous growing businesses. She has also contributed to the practice as a professor of HR at San Francisco State University.