Description
The Computer and the Clerk
Routledge Library Editions: The Economics and Business of Technology Series
Authors: Mumford Enid, Banks Olive
Language: EnglishSubjects for The Computer and the Clerk:
Keywords
Royal Exchange; IT; information technology; R & D; research & development; campus; university; Young Men; Enid Mumford; Office Automation; Olive Banks; Punched Card Installation; Electronic Data Processing; North Office; Male Clerks; Computer Centre Staff; Bank Clerks; Bank’s Staff Association; Punch Machines; Case Study Firms; Michigan State University; Computer Installation; Ringer Square; Paul Street; Human Relations Problems; Control Clerks; Branch Staff; Comptometer Operator; Post-change Attitudes; Computer Staff; Detailed Account Information; Women Clerks; Punched Card Equipment
Publication date: 01-2020
· 15.6x23.4 cm · Paperback
Publication date: 03-2018
· 15.6x23.4 cm · Hardback
Description
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Originally published in 1967 and the result of extensive interviews and case studies, this book examines the implications of technical change. Although focussed on the early introduction of computers the kinds of problems discussed in this book are found in technical change more widely and the book therefore continues to have enduring relevance. The book is divided into three parts - an attitude survey of the administrative staff in departments affected by the introduction of computers, a study of the mechanisms of change and a second survey and re-examination of departmental organisation and work flow.
Introduction. Part 1: Offices in Transition 1. Some Problems of Office Automation 2. Clerks and Social Change Part 2: Our Case Study Firms 3. The Royal Exchange Bank - The Development of the New Computer Centre 4. The Royal Exchange Bank - Work Organisation and Staff Attitudes Before the Change 5. The Royal Exchange Bank - The New Work System 6. The Royal Exchange Bank - An Analysis After the Change 7. Carters - The Introduction of a New System 8. Carters - The Accounts Department Part 3: The Analysis of Change 9. Change and Its Consequences 10. The Management of Change 11. A Practical Approach