John Cutler is an experienced cross-cultural trainer and author and is a founding director of Culturewise Ltd, one of the UK's fastest growing Cross-cultural training, consulting and publishing organisations. Culturewise's mission is to enable individuals, teams and organisations, both public and private, to overcome the challenges associated with cross-cultural contact and make the most of opportunities afforded by cross-cultural interaction. Over the last decade organisations as diverse as Unilever, Lloyds TSB, EADS, Universal Music, BDO Stoy Hayward, TotalFinaElf and Siemens have benefited from Culturewise's practical approach to designing and delivering practical and relevant cross-cultural training and consulting. For more information on Culturewise, including details of the company's intensive 'Train the cross-cultural trainer' programmes (which are designed around the content of this manual) please visit www.culturewise.net. John Cutler is an experienced cross-cultural trainer and author and is a founding director of Culturewise Ltd, one of the UK's fastest growing cross-cultural training, consulting and publishing organizations. Culturewise's mission is to enable individuals, teams and organizations, both public and private, to overcome the challenges associated with cross-cultural contact and make the most of opportunities afforded by cross-cultural interaction. Over the last decade organizations as diverse as Unilever, Lloyds TSB, EADS, Universal Music, BDO Stoy Hayward, TotalFinaElf and Siemens have benefited from Culturewise's practical approach to designing and delivering practical and relevant cross-cultural training and consulting. For more information on Culturewise, including details of the company's intensive 'Train the cross-cultural trainer' programmes (which are designed around the content of this manual) please visit www.culturewise.net. John holds a Degree in Psychology from University College London, together with a Masters in Training and D