Telecommunications cost management

Here's a practical cost management guide to the complex world of voice, data and wireless telecommunications for the non-technical business professional. Examining the complex, highly technical telecommunications industry from an insider's point of view, it sifts through all the technical jargon, offers a comprehensive education on the applications, services and procurement of telecom products, and provides a strategy to effectively manage the costs of those products and services. The book enables you to: understand telecom services, audit phone bills, reduce the cost of existing services and eliminate unnecessary ones, and efficiently negotiate new contracts and services.

Introduction - Introduction. Industry Background. The Complete Do-It-Yourself Telcom Audit. Local Service - Local Service Overview. Line Charges. Local Calls. Intralata Calling. Lon Dsitance Calls on Local Bills. Managing Your Payphones. CSRs: Auditing You Customer Service Records. Long Distance - Long Distance Overview. Long Distance Pricing. Contract Discounts. Dedicated Service. Data Networking - Data Networking Overview. Dedicated Private Lines. Circuit Switching. Packet Switching. New Data Networking Technologies. Wireless Service - Wireless Service Overview. Mobile Phone Rate Plans. Airtime. Paging. Strategic Management - Contract Negotiation. The Request for Proposal Process. Appendix.