Skilled Interpersonal Communication (6^th Ed.)
Research, Theory and Practice

There is a fundamental, powerful, and universal desire amongst humans to interact with others. People have a deep-seated need to communicate, and the greater their ability in this regard the more satisfying and rewarding their lives will be. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. As such, knowledge of various types of skills, and of their effects in social interaction, is crucial for effective interpersonal functioning.

Previous editions have established Skilled Interpersonal Communication as the foremost textbook on communication. This thoroughly revised and expanded 6th edition builds on this success to provide a comprehensive and up-to-date review of the current research, theory and practice in this popular field of study. The first two chapters introduce the reader to the nature of skilled interpersonal communication and review the main theoretical perspectives. Subsequent chapters provide detailed accounts of the fourteen main skill areas, namely: nonverbal communication; reinforcement; questioning; reflecting; listening; explaining; self-disclosure; set induction; closure; assertiveness; influencing; negotiating; and interacting in, and leading, group discussions.

Written by one of the foremost international experts in the field and founded solidly in research, this book provides a key reference for the study of interpersonal communication. This theoretically informed yet practically oriented text will be of interest both to students of interpersonal communication in general, and to qualified personnel and trainees in many fields.

Preface  1. The features of interpersonal communication  2. A conceptual model of skilled interpersonal communication  3. Communicating without words: skilled nonverbal behaviour  4. Rewarding others: the skill of reinforcing  5. Finding out about others: the skill of questioning  6. Showing understanding for others: the skill of reflecting  7. Paying attention to others: the skill of listening  8. Getting your message across: the skill of explaining  9. Telling others about yourself: the skill of self-disclosure  10. Opening and closing interactions: the skills of set induction and closure  11. Standing up for yourself: the skill of assertiveness  12. Using your influence: the skill of persuasion  13. Working things out together: the skill of negotiating  14. Working with Others: skills of participating in and leading small groups  15. Concluding comments.  Bibliography