Implementing Collaboration Technologies in Industry, Softcover reprint of the original 1st ed. 2003
Case Examples and Lessons Learned
Computer Supported Cooperative Work Series

This book provides practitioners with detailed experiences from industry on the implementation and use of collaboration technologies. Despite the increasing range of applications available - such as video and desktop conferencing systems, workflow management systems and on-line meeting schedulers - there is still little formalized knowledge on how to implement them to maximum effect. This book aims to fill that gap by looking at all the issues from the viewpoint of the implementation team, and focuses on strategies for overcoming various obstacles and measures which can be taken to enable effective use.

I Overview and Current Trends.- 1 Introduction.- 2 Collaboration Technology: Overview and Current Trends.- 3 Implementation of Collaboration Technologies: A Review of the Literature.- 4 A Taxonomy of Implementation Factors for Collaboration Technologies.- II Lessons from Industry.- 5 Implementing a Portfolio of Collaboration Technologies in Statoil.- 6 Implementation and Use of Collaboration Technologies in a Multinational Engineering Group: The Case of Kvrerner.- 7 Implementation of Data Conferencing in The Boeing Company.- 8 Discretionary Adoption of Group Support Software: Lessons from Calendar Applications.- 9 Supporting the Assimilation of Sector-Specific Collaborative Solutions: Ten Commandments.- 10 Implementation and Use of Collaboration Technology in e-Learning: The Case of a Joint University-Corporate MBA.- III Conclusions and Implications.- 11 Integrating the Lessons Learned.- 12 Implications for Practice and Research.- Appendix A: Collaboration Technology Forums and Resources.- Appendix B: Product Examples.- Appendix C: A Taxonomy of Implementation Factors for Collaboration Technologies.- References.