Description
Benchmarking for Best Practice
Continuous learning through sustainable innovation
Author: Zairi Mohamed
Language: EnglishSubjects for Benchmarking for Best Practice:
Keywords
total; quality; management; deming; prize; malcolm; baldrige; national; award; customer; TQM Factor; Cycle Time; Business Processes; MBNQA Criterion; TQM Implementation; QA System; Successful TQM Implementation; MBNQA; Deming Prize; Rank Xerox; Quality Function Deployment; TQM Principle; Australian Quality Award; Forward Engineering; SE; Customer Supplier Chain; TQM Impact; IBM Personal Computer; Performance Measurement Systems; Key Result Areas; Dynamic Auditing; Vendor Partnerships; Attractive Quality Element; Benchmarking Process; Corrective Action Requests
· 15.6x23.4 cm · Hardback
Description
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Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading.
It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.
Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.
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