Building Total Quality, Softcover reprint of the original 1st ed. 1993
A guide for management

Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation

Quality today. The total quality model. The model at work: the improvement planning process. Improvement action and process management. Learning to cope with change and continuous improvement: the education process. The economics of quality. Assessing company quality: self-assessment, certification, quality awards.