Communicating for success (1st ed )

Well-written with interesting examples and a vibrant and engaging design, the bookcovers all the expected topics inan introductory course witha special appendix on interviewing.Each chapter begins with scenariosto whicha readercan relate and then solve as they learn about the concepts discussed in each chapter. A concentrated focus on careers in communication, highlighted in a two-page spread near the end of each chapter, brings home the relevance of communicationwithin the real worldand helps the reader learn more about how studying communication can help them throughout their lives. Additional emphasis on topics such as ethics, culture, gender, and technology can be found throughout thebook.

Chapter 1: Building Communication Foundations

Communication Defined

Communication Is a Transactional Process

Communication Occurs in a Context

Communication Involves Negotiated Meanings of Symbols

Communication Involves Shared Understanding
Types of Communication Contexts

Intrapersonal

Interpersonal/Dyad

Group

Organizational

Public

Mass Communication

* Developing Skills: How To Determine Your Confidence/Anxiety Levels
Basic Communication Process

Communication Models: A Brief Overview

Elements of the Basic Communication Model

Exploring the Communication Model: Special Concepts

Communication and Culture

Communication and Gender

Communication and Technology

Communication and Ethics

Communication Competencies

Benefits of Communication Skills

Increased Self-Awareness

Empowered Participation

Improved Relationships

Enhanced Professional Success

Improved Citizenship
Communication and Your Career

Chapter 2: Perception

Perception: Definitions and Steps

Step 1: Selecting Available Data

Step 2: Organizing Data into a Usable Form

Step 3: Interpreting the Data by Adding Meaning and Making Predictions

Factors That Lead to Differences in Perception

Physiological Factors in Perceptual Errors

Psychological Factors in Perceptual Errors

Cultural Factors in Perceptual Errors

Perception and Self

Self-Concept Defined

Barnlund's '6 Person Concept': A 'Self' Orientation

Plus-2 Concept: An 'Other' Orientation

Barriers to Accurate Self-Concept

Perception and Others

First Impressions

Stereotyping

Perceptual Constancy

Fundamental Attribution Error

* Making Theory Practical: Attribution Theory

Projection

Developing Perceptual Skills

Using Perceptual Skills to Improve Self-Concept

Using Perceptual Skills to Improve Your Perception with Others

Perception and Your Career

Chapter 3: Listening

Listening Defined

General Definition

Stages of Listening

Importance of Listening

Helps Us Develop and Maintain Our Mental Health

Helps Us Develop and Maintain Relationships

Helps Us in Our Careers

Helps Us Become Better citizens

Barriers to Listening

Noise

Information...