Getting to know the organisation, Existing information resources: internal and external, Setting up the initial service, Physical planning, Making the most of technology, Procedures and records: what is required? Stock: selection and effective use, Stock: acquisition and processing, Cataloguing and classification, Stock: loan and circulation, Staff: development, qualities and skills, What next? - future developments. Appendices: Organisations to approach for information and advice, Organisations offering training, advice and information, Specialist publishers, book and periodical suppliers, Library equipment and systems suppliers: a selection. Index.