Description
Customer service, a practical approach (4th ed )
Author: HARRIS Elaine
Language: EnglishApproximative price 50.62 €
Subject to availability at the publisher.
Add to cart the book of HARRIS Elaine192 p. · Paperback
Description
/li>Contents
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1. What is Customer Service?
2. The Challenges of Customer Service
3. Problem Solving
4. Strategy for Formulating a Plan for Success
5. Empowerment
6. Communications in Customer Service
7. Coping with Challenging Customers
8. Motivation
9. Leadership in Customer Service
10. Customer Retention and Measurement of Satisfaction
11. Technology and Customer Service
12. Excellence in Customer Service