Fourth generation management : the new business consciousness

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Language: Anglais
Cover of the book Fourth generation management : the new business consciousness

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290 p. · 15.7x15.7 cm
Fourth Generation Management: The New Business Consciousness. Voice of the Customer: The Arbiter of Quality. Process and System Thinking: The Organization as a Flow Chart. Voice of the Process: Taking Measure of the System. Language of Variation: The Virtues and Vices of Difference. Using Data to Improve: A Strategic Toolkit for Quality. All One Team: A Culture for Quality and Success. The Culture of Quality Improvement: The Constancy of Change.