Medical Quality Management (3^rd Ed., 3rd ed. 2021)
Theory and Practice

Julia Caldwell, MD, MHA, CMQ, Assistant professor of anesthesiology, pain, and perioperative medicine. She is board certified in anesthesiology, pain medicine and medical quality. She is deeply passionate about resident education, pain medicine and medical quality. Dr. Caldwell is an active leader on the educational and abstract committees within the American Medical College of Quality. She enjoys research as well as providing safe and quality care to her patients and the community

Kathleen Carberry, RN, MPH, is the Outcomes Program Officer at the Value Institute for Health and Care, at University of Texas at Austin’s Dell Medical School and McCombs School of Business where she teaches outcome measurement. She also engages with health care teams to implement outcome measurement strategies that drive the creation of high-value health care services. She is passionate about measuring the outcomes that matter most to patients and partnering with health care teams to create measurement systems that readily demonstrate improved outcomes for patients.

Nancy Davis, PhD, Professor and Associate Dean, Faculty Development at the University of Kansas School of Medicine. She previously served as Director, Practice-Based Learning and Improvement, Association of American Medical Colleges; Executive Director, National Institute for Quality Improvement and Education; and Director, CME, American Academy of Family Physicians. She helped design the CME credit designation for clinical performance improvement. Dr. Davis earned a PhD in Adult and Continuing Education. She serves on the Editorial Board of the American Journal of Medical Quality; teaches, presents in national forums; and is widely published. She has been credentialed as a Certified Diabetes Educator, a Certified CME Professional and a Certified Professional in Healthcare Quality.

Elizabeth Fracica, MD, MPH is in her first year of residency training at Johns Hopkins Hospital and completed her medical training at the Mayo Clinic School of Medicine. She has already contributed to federal and state-level healthcare delivery reform efforts through her work on the Maryland All Payer Model. She looks forward to pursuing a career in academic Neurology and healthcare reform.

Philip J. Fracica, MD, MBA, FACP, is Chief Medical Officer at Bothwell Regional Health Center in Sedalia, Missouri.  He also serves as Medical Director for Hospitalist Services. Dr. Fracica’s experience includes 25 years as a Medical ICU Director at tertiary care academic medical centers. For the last 10 years he has served as Chief Medical Officer at institutions in Missouri, Texas and Arizona.

Donald Fetterolf, MD, MBA, FACP, Currently the Chief Medical Officer of MiMedx Group, Inc. Prior roles included EVP of Health Intelligence at Alere, Inc, EVP of Matria Healthcare, Chief Medical Officer of Highmark, Inc., and president of a multi-physician medical group practice. Dr. Fetterolf received undergraduate and medical degrees from the University of Pennsylvania and completed internal medicine training at the University of Pittsburgh, where he also received an MBA degree. He is Past President and a Distinguished Fellow of the American College of Medical Quality, and is Past Chairman of the American Board of Medical Quality. Dr. Fetterolf was the first recipient of the Brian Hayes Award of the Blue Cross Blue Shield Association, and was awarded the 2006 Annual Disease Management Association of America Award for Outstanding Individual Leadership. He is a Fellow of the American College of Physicians, and of the College of Physicians of Philadelphia. 

Eileen R. Giardino, PhD, RN, APRN is an Associate Professor of Clinical Nursing in the Department of Graduate Studies at The University of Texas Health Science Center at Houston, TX.  She earned a Bachelor of Science and PhD in Education from the University of Pennsylvania, a Master’s in Nursing from Widener University, and family and adult nurse practitioner certification from La Salle University in Philadelphia. Dr. Giardino is board certified as an adult nurse practitioner and as a family nurse practitioner and she completed the Advanced Quality Improvement program at Texas Children’s Hospital which is a sister program to the Intermountain Advanced Training Program. Academic accomplishments include authoring text books in the areas of child maltreatment, intimate partner violence, and advanced nursing practice. She is the nursing core faculty for the Leadership Education in Neurodevelopmental Disabilities (LEND) program at UT Health to provide the nursing perspective on caring for children on the Autism spectrum. Currently, Dr. Giardino primarily teaches in the Doctor of Nursing Practice (DNP) program where she works with doctoral students on their scholarly projects, many of which are quality improvement initiatives at the clinical teaching affiliates of DNP program. 

Linda Harrington, PhD, DNP, RN-BC, CNS, CPHQ, CENP, UXC, CPHIMS, FHIMSS, is a Professor at Baylor College of Medicine where she teaches quality outcomes management, statistics and informatics. She holds a DNP and post-masters certificate in informatics from Duke University, a PhD from Texas Woman’s University, and is certified in healthcare quality and informatics. Linda serves as the Technology Today column editor for the American Association of Critical-care Nurses’ Advanced Critical Care and lead author of Usability Evaluation Handbook for Electronic Health Records. 

Jennifer Hooks, MBA, Manager Performance Improvement at the Medical University of South Carolina, where she is responsible for the deployment of Lean Six Sigma throughout the organization. She is an adjunct faculty member in MUSC College of Health Professions and College of Nursing where she teaches Lean Six Sigma methodology. Ms. Hooks is a retired Air Force Chief Master Sergeant and a certified Six Sigma Master Black Belt and also holds a LEAN Sensei Certification from Villanova University.

Toni Kfuri, MD, MPH, FACOG, Currently serves as a senior medical director in the Clinical Analytics department at Inovalon. Dr. Kfuri is extensively involved in the clinical design, implementation, and improvement of Inovalon’s portfolio of healthcare data analytics solutions, clinical data review tools, and clinical data integrity and quality oversight programs. Dr. Kfuri’s medical expertise, coupled with his clinical experience and successful quality improvement programs and data analytics foster an effective patient-provider engagement and contribute to successful outcomes in areas of patient quality, utilization and cost management and reporting. Prior experience includes clinical practice for more than 20 years and time as a consultant in Healthcare Management leading to performance excellence awards. Dr. Kfuri is Board certified by the American Board of Obstetrics & Gynecology. He is certified in both Health Policy &Health Finance & Management by the Johns Hopkins School of Public Health and holds an MPH in Health Management & Leadership from the Johns Hopkins School of Public Health. Dr. Kfuri is also a Senior Alumni Examiner and Team Leader for the prestigious Baldrige National Performance Excellence Program (BPEP) and is a Senior Examiner and a Team Leader for the State of Maryland Performance Excellence Award Program (MPEA). He is also a senior fellow & Quality Judge in the Healthcare Division of the American Society of Quality (ASQ).

Michelle Lyn, M.D. FAAP, Associate Professor of Pediatrics Baylor College of Medicine, Medical Director of Care Management and Patient Flow, Pediatric Emergency Medicine Attending Texas Children's Hospital.

Charles G. Macias MD, MPH is an Associate Professor of Pediatrics at Baylor College of Medicine and Chief Clinical Systems Integration Officer for the Texas Children’s Hospital enterprise. He is executive director of the national EMS for Children Innovation and Improvement Center, utilizing improvement science to help drive improved outcomes for ill or injured children in 58 states and territories. He chairs or co-chairs a number of Quality Improvement collaboratives, including the Improving Pediatric Sepsis Outcomes quality collaborative dedicated to decreasing mortality and morbidity from sepsis in greater than 50 hospitals. He was named HealthData Management’s Clinical Visionary of the Year in 2014.

Robert McLean, MD, FACP, Currently an Associate Clinical Professor of Medicine at the Yale School of Medicine. He has practiced internal medicine and rheumatology in New Haven since 1994. In 2013, he became chair of the Clinical Integration Steering Committee for Yale New Haven Health System and chair of the Quality & Performance Improvement Committee for Northeast Medical Group. In 2016, he became Medical Director for Clinical Quality at Northeast Medical Group. He served on the American College of Physicians’ Medical Practice & Quality Committee from 2013-17, and as Chairman from 2015-17.

Perry Ann Reed, MBA, MS, FACHE, Executive Director of WakeMed Children’s Hospital, oversees strategy formulation and execution, financial performance and operational management. Previously, as Director of Ethics and Palliative Care at Texas Children’s Hospital, she launched and led these two service lines. She holds an MBA in healthcare management from the University of Texas and an MS in Bioethics from Columbia University. Recent published chapters include “Law, Ethics and Clinical Judgment” in Rudolf’s Pediatrics 23rd Edition. She and her husband John have 4 children.

Rahul K. Shah, MD, MBA, FACS, FAAP, Obtained a combined B.A/M.D. from Boston University School of Medicine and completed his Otolaryngology residency at Tufts University followed by a fellowship in Pediatric Otolaryngology at Children’s Hospital Boston at Harvard University. After fellowship, he joined the faculty of Children’s National Medical Center, rising to the rank of Professor. Dr. Shah’s research interests include resource utilization and outcomes, patient safety, and medical errors; he has received numerous awards for his research. He is recognized as a leader in patient safety and quality improvement and has chaired and serves on several national committees related to patient safety and quality improvement. He was the Executive Director of an international not-for-profit quality improvement initiative, the Global Tracheostomy Collaborative. He was the inaugural Associate Surgeon-in-Chief (Chief, Perioperative Services) within the Joseph E. Robert, Jr. Center for Surgical Care at Children’s National Medical Center and the Medical Director of Peri-operative Services from 2011-2014. He served as President of the Medical Staff at Children’s National Medical Center from 2012-2014. In 2014, he was appointed the inaugural Vice-President, Chief Quality and Safety Officer for Children’s National Health System. Under his leadership, Children’s National has received numerous safety and quality distinctions and is a recognized leader in pediatric safety and quality.

Angelo P. Giardino, MD, PhD, CMQ, is the Wilma T. Gibson Presidential Professor and Chair of the Department of Pediatrics at the University of Utah School of Medicine in Salt Lake City, Utah, USA. He also serves as the Chief Medical Officer at Intermountain Primary Children's Hospital in Salt Lake City, UT. Prior to arriving in Utah, Dr. Giardino, served as Senior Vice President/Chief Quality Office at Texas Children’s Hospital and was Professor of Pediatrics and Section Chief of Academic General Pediatrics at Baylor College of Medicine (BCM). He received his medical degree and doctorate in education from the University of Pennsylvania, completed his residency and fellowship training at The Children’s Hospital of Philadelphia (CHOP), earned a Master’s in Public Health from the University of Massachusetts, a Master's in Theology from Catholic Distance University (CDU), and is a Certified Physician Executive (CPE) within the American Association for Physician Leadership. He completed the Patient Safety Certificate Program from the Quality Colloquium, is certified in medical quality (CMQ) as designated by the American Board of Medical Quality and is a Distinguished Fellow of the American College of Medical Quality. He holds subspecialty certifications in Pediatrics and Child Abuse Pediatrics by the American Board of Pediatrics. He is a recipient of the Fulbright & Jaworski L. L. P. Faculty Excellence Award at BCM. His academic accomplishments include publishing several textbooks on child abuse and neglect and presenting on a variety of pediatric topics at national and regional conferences. Dr. Giardino serves as an Associate Editor for the 23rd edition of the classic Rudolph's Textbook of Pediatrics, is Co-Editor of the 4th edition of the Medical Evaluation of Child Sexual Abuse published by the American Academy