Description
Smart Service Systems, Operations Management, and Analytics, 1st ed. 2020
Proceedings of the 2019 INFORMS International Conference on Service Science
Springer Proceedings in Business and Economics Series
Language: EnglishSubject for Smart Service Systems, Operations Management, and Analytics:
Keywords
Service Science; Smart Service; Smart Service and Systems; Service Systems Modeling; Service Operations; Service Operations and Management; Operations Management; Service Analytics; Analytics; Machine Learning; Service Research; Service Management; Service Systems; Smart Cities; Big Data; Service Science Research
Publication date: 11-2020
403 p. · 15.5x23.5 cm · Paperback
Publication date: 11-2019
Support: Print on demand
Description
/li>Contents
/li>Biography
/li>Comment
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Robin Qiu is a tenured full Professor of Information Science, teaches a variety of courses including Predictive Analytics, Management Science, Business Process Management, Decision Support Systems, Project Management, Enterprise Integration, Enterprise Service Computing, Software Engineering, Web-based Systems, Distributed Systems, Computer Architecture/SOA, Computer Security, Web Security, Operations Research, and System Engineering. Dr. Qiu’s research interests include Big Data, Data/Business Analytics, Smart Service Systems, Service Science, Service Operations and Management, Information Systems, and Manufacturing and Supply Chain Management.
Weiwei Chen is an Associate Professor of Supply Chain Management in Rutgers Business School – Newark and New Brunswick at Rutgers University. Dr. Chen’s current research interest lies in operations and finance interface, as well as supply chain operations planning and scheduling. He also works on simulation and randomized global optimization methodologies. He has extensive experience working with businesses and public sectors to improve strategic decisions and operational efficiencies using data analytics. He has taught courses in optimization modeling, operations analysis, and lean six sigma.
Presents recent advances in using smart service systems, operations management, and/or analytics in service science research
Highlights emerging technology and state-of-the-art applications for service science
Includes service case studies written by scholars and practitioners worldwide