Tele-Stress (2nd Ed.) Relief for Call Center Stress
Auteur : Coscia Stephen
Stop And Think; Introduction; Chapter 1 Gaining New Knowledge; Stress and Real Danger; Stress and Perceived Danger; Rational Thinking; Chapter 2 Irate Customers; React or Respond; Let Customers Vent; Your Voice; The Constructive Dialogue; Enigmatic Customers; The Dreaded Morning Call; Chapter 3 How We Learn; Inviting What is Conveyed; Never Give Up; Chapter 4 Grace Under Pressure; Think Before You Work; Physical Activity; Proper Diet; Self Talk; This Is Reality; Ten Strategies For Staying Courteous; Chapter 5 Section 1 -Aggregate Responses; Section 2 - Sensitive & Pragmatic Responses; Survey Summary; Screening For The Best CSRs Chapter 6 Conclusion
Date de parution : 06-2017
15.2x22.9 cm
Thèmes de Tele-Stress :
Mots-clés :
Current Account Balance; irate; Call Center Professional; customer; Left Hand Writing; francis; Customer Service Professionals; taylor; Linda King; service; Sensitive Respondents; professionals; Call Center Managers; handling; CSR; call; Call Center Technology; center; Portal's Buyers; professional; Irate Customer; Recent Technological Advancements; Chronic; Wo; Conscious Incompetence; Call Center; Daily Stressful Events; Customers Vent; White Blood Cell; Post Mark Date; IVR System; Unconscious Competence; Industry Trade Magazines; Difficult Calls; Unconscious Incompetence