The performance management revolution : business results through insight and action
Business Results Through Insight and Action

Useful insights into proactively managing business success, from the boardroom to the front lines The Business Performance Management Revolution shows business managers and executives that in order to improve performance of their business, they need to commit to an enterprise-wide system where everybody has access to the information they need to do their jobs most effectively, or as the author terms it, an "information democracy. And as the surest way to a democracy is a revolution, industry expert Howard Dresner offers invaluable advice on how to make it happen and how to ensure lasting results by rebuilding confidence and closing the gap between stakeholder expectations and actual performance. Howard Dresner (Santa Clara, CA) is the Chief Strategy Officer for Hyperion Solution Corporation. He is the acknowledged authority in the area of business intelligence. Hyperion Solutions Corporation is the global leader in performance management software. It serves global customers in more than 90 countries with a network of more than 600 partners who provide their customers with innovative and specialized solutions and services.

Foreword. Preface. Acknowledgements. . Part 1: A Call to Arms . Chapter 1. The Need for Change. Chapter 2. A Model for a Modern Management System. Chapter 3. The Role of BPM. Chapter 4. Barriers to BPM Adoption. . Part 2: Preparing for Battle . Chapter 5. Draw an Accountability Map. Chapter 6. Achieve Information Democracy. Chapter 7. Build a BPM Center of Excellence. Chapter 8. Standardize and Consolid ate BPM Tools. Chapter 9. Deploy a BPM System. Chapter 10. Comprehensive View of Performance Management. . Part 3: Let the Revolution Begin . Chapter 11. Determine Your Immediate Priorities. Chapter 12. A Model BPM Methodology. Chapter 13. Measuring Outcomes. Afterword. Appendix. Glossary. Index.

HOWARD DRESNER is President of Dresner Advisory Services, LLC, an independent advisory firm, and is a recognized authority in the areas of business intelligence and performance management. Prior to his new venture, he spent thirteen years at Gartner, where he was a research fellow and lead analyst for business intelligence and served as chief strategy officer at Hyperion until the recent Oracle acquisition.