Total Operations Solutions

Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors.The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process.Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.

Preface -- Acknowledgements -- 1 The Concept of Value -- 2 Why Total Operations Solutions? -- 3 Understanding Total Operations Solutions -- 4 Marketing and Innovation -- 5 Supply Chain Management -- 6 Environment and Safety -- 7 Infrastructure Facilities -- 8 Systems and Procedures -- 9 Intellectual Capital -- 10 Alignment of Methodology -- 11 Strategy for Improved Value -- 12 Data Collection and Gap Analysis -- 13 Implementing the Strategy -- 14 Case Studies -- 15 The Reflective Practitioner -- Appendix: 200 Questions -- Glossary -- Bibliography -- Index.

- Managers, participants and practitioners involved in implementing excellence and change programmes- Quality Managers and Practitioners and Operations management specialists, both in the manufacturing and service industries- Professional m