I: Designing for Universal Access.- Fundamentals of Inclusive HCI Design.- Ensuring Access to the Information Society for People with Disabilities Through Effective Use of Design for All Methodologies.- Investigating the Use and Adoption of Self-service Technology in China.- Determining Accessibility Needs Through User Goals.- “It’s Not What You Do, It’s the Way That You Do It”: The Challenge Workshop - A Designer-Centred Inclusive Design Knowledge Transfer Mechanism for Different Contexts.- Meta-design to Face Co-evolution and Communication Gaps Between Users and Designers.- Enabling International Usability Using Multicultural and Geographically Disperse Teams.- Shifting Paradigms in Universal Design.- Dealing with the Challenges of Interpreting International User Research.- Privacy Issues for the Disclosure of Emotions to Remote Acquaintances Without Simultaneous Communication.- Strategic User Research at Home and Abroad.- Designing for Inclusivity.- CBEADS©: A Framework to Support Meta-design Paradigm.- Formats for User Data in Inclusive Design.- Designers’ Perceptions of Methods of Involving and Understanding Users.- Redesigning Earplugs: Issues Relating to Desirability and Universal Access.- Universal Design and Mobile Devices.- A Method of Design Improvement with the Structured Product Concept.- Scenario-Based Design as an Approach to Enhance User Involvement and Innovation.- Customer-Centered Product and Brand Experience Design in China – What HP Is Learning.- A Study of Motivated Interface Based on Human Centered Design.- Children – Computer Interaction: An Inclusive Design Process for the Design of Our Future Playground.- Local Voice in a Global World – User-Centered Design in Support of Everyday Practices.- Designing “Height” into Daily Used Products - A Case Study of Universal Design.- Designing Data to be Inclusive: Enabling Cross-Disciplinary and Participative Processes.- The UD Phenomenon in Japan: Product Innovation Through Universal Design.- Search String Analysis from a Socio-economic Perspective.- A Conceptual Model of Inclusive Technology for Information Access by the Rural Sector.- Focussing on Extra-Ordinary Users.- Augmented Cognition Foundations and Future Directions—Enabling “Anyone, Anytime, Anywhere” Applications.- Privacy and Interruptions in Team Awareness Systems.- On Developing Validator Software XValid for Testing Home Pages of Universal Design.- Accessibility, Usability, Safety, Ergonomics: Concepts, Models, and Differences.- How Inclusively Designed Mainstream Products Can Lead to Fresh Thinking in Home Adaptation.- Designing for Participation in Socio-technical Software Systems.- II: Universal Access Methods, Techniques and Tools.- Towards a Walkthrough Method for Universal Access Evaluation.- An Architecture for Adaptive and Adaptable Mobile Applications for Physically Handicapped People.- Real-Time Image Correction for Interactive Environment.- A User-Based Method for Speech Interface Development.- iTeach: Ergonomic Evaluation Using Avatars in Immersive Environments.- Survey Design for Visually Impaired and Blind People.- Tile Dreamer: Game Tiles Made Easy.- Remote Usability Tests – An Extension of the Usability Toolbox for Online-Shops.- A Practical Inter-sensor Broadcast Authentication Scheme.- Development of Automatic Web Accessibility Checking Modules for Advanced Quality Assurance Tools.- Knowledge-Based User Authentication Associated with Biometrics.- Taking Account of the Needs of Software Developers/Programmers in Universal Access Evaluations.- Biometric Digital Key Mechanisms for Telebiometric Authentication Based on Biometric Certificate.- I See Your Voice: The Development of Image Caption Generating Software and On-Line User Community for the Auditory Disabled.- Economic and Social Condition of the Software Quality Assessment.- Agile Methods and Visual Specification in Software Development: A Chance to Ensure Universal Access.- Biometric Person Authentication for Access Control Scenario Based on Face Recognition.- Biometric Driver Authentication Based on 3D Face Recognition for Telematics Applications.- A Graphics Adaptation Framework and Video Streaming Technique for 3D Scene Representation and Interaction on Mobile Devices.- Fuzzy Face Vault: How to Implement Fuzzy Vault with Weighted Features.- DEVAL – A Device Abstraction Layer for VR/AR.- A Portal-Based Tool for Developing, Delivering and Working with Guidelines.- From “Design for All” Towards “Design for One” – A Modular User Interface Approach.- Mobile Application Model for the Blind.- Easy Model-Driven Development of Multimedia User Interfaces with GuiBuilder.- Security Analysis on the Authentication Mechanisms of Korean Popular Messengers.- Advanced Identification Technologies for Human-Computer Interaction in Crisis Rooms.- Development of a Multiple Heuristics Evaluation Table (MHET) to Support Software Development and Usability Analysis.- III: Understanding Diversity: Motor, Perceptual and Cognitive Abilities.- Accessibility Research in a Vocational Context.- User Modelling and Social Intelligence.- Web Navigation for Individuals with Dyslexia: An Exploratory Study.- Guidelines for the Development and Improvement of Universal Access Systems for Blind Students.- From Handicap to Diversity.- Does My Stigma Look Big in This? Considering Acceptability and Desirability in the Inclusive Design of Technology Products.- Effects of Mouse Tremor Smoothing Adapter on Ease of Computer Mouse Use by Individuals with Essential Tremor: A Pilot Study.- Training the Elderly in the Use of Electronic Devices.- Comparative Study of Disabled vs. Non-disabled Evaluators in User-Testing: Dyslexia and First Year Students Learning Computer Programming.- GSLC: Creation and Annotation of a Greek Sign Language Corpus for HCI.- Impact of Sign Language Movie and Text Layout on the Readout Time.- Comparative Analysis of the Accessibility of Desktop Operating Systems.- DfA Implementations for People with Vision and Hearing Disabilities: Application and Development for Information Society.- Mobile Computing in Maintenance Activities: A ’Situational Induced Impairments and Disabilities’ Perspective.- Establishing Design Best Practices for Users with Cognitive and Learning Difficulties.- Technology and Regional Social Structures: Evaluation of Remote Sign Language Interpretation in Finland.- Cognitive Ability Measures for Accessible Web Content.- Cognitive Aspects of Ageing and Product Interfaces: Interface Type.- Experimental Study on Enlarged Force Bandwidth Control of a Knee Rehabilitation Robot.- An Interactive Wearable Assistive Device for Individuals Who Are Blind for Color Perception.- Integration of Caption Editing System with Presentation Software.- Cognitive Styles and Knowledge of Operational Procedures of Electric Appliances.- Cognitive Scales and Mental Models for Inclusive Design.- Three Dimensional Articulator Model for Speech Acquisition by Children with Hearing Loss.- DfA Products and Services from a User Perspective to Facilitate Life at Home for People with Cognitive Impairments.- Design Implications of Simultaneous Contrast Effects Under Different Viewing Conditions.- Beyond the Constraints of QWERTY Keyboard: Challenges to Provide Alternative Input Methods for Japanese Older Adults.- Embedding Expert System into a Computerized Assessment Tool for Mouse Proficiency.- Urgent Information Presentation Using Listed Sign Language.- SMART Rehabilitation: Implementation of ICT Platform to Support Home-Based Stroke Rehabilitation.- Perceptive Supplementation for an Access to Graphical Interfaces.- IV: Understanding Diversity: Age.- Elderly and Disabled Travelers Needs in Infomobility Services.- Aging Well: The Use of Assistive Technology to Enhance the Lives of Elders.- Senior Surfers 2.0: A Re-examination of the Older Web User and the Dynamic Web.- Older People as Information Seekers: Exploratory Studies About Their Needs and Strategies.- Requirements and Ethical Issues for Sensor-Augmented Environments in Elderly Care.- Ergonomic Design of Computerized Devices for Elderly Persons - The Challenge of Matching Antagonistic Requirements.- Web Access for Older Adults: Voice Browsing?.- How Can We Make IT Devices Easy for Older Adults? Effects of Repetitive Basic Operation Training and Help-Guidance on Learning of Electronic Program Guide System.- On Some Aspects of Improving Mobile Applications for the Elderly.- Touch Screen User Interfaces for Older Adults: Button Size and Spacing.- Creating Home Network Access for the Elderly.- Contextual Research on Elderly Users’ Needs for Developing Universal Design Mobile Phone.- Design of Interactive Technology for Ageing-In-Place.- Difficulties on Small-Touch-Screens for Various Ages.- Strategy of Visual Search of Targets on Screen Through Eye Movement of Elderly Person.- Methodologies for Involving Older Adults in the Design Process.- RFID Cards: A New Deal for Elderly Accessibility.- An Investigation of Older Persons’ Browser Usage.- Investigation of Adaptation Dimensions for Age-Differentiated Human-Computer Interfaces.- User Specific Design of Interfaces and Interaction Techniques: What Do Older Computer Users Need?.- Older Adults and the Web: Lessons Learned from Eye-Tracking.- Usability Design of a Scanning Interface for a Robot Used by Disabled Users.