Description
Delivering Excellent Service Quality in Aviation
A Practical Guide for Internal and External Service Providers
Author: Kossmann Mario
Language: EnglishSubjects for Delivering Excellent Service Quality in Aviation:
Keywords
Internal Service Provider; internal; External Service Provider; provider; Importance Performance Matrix; external; Service Standards; providers; Aviation Context; context; Low Cost Carrier; importance; Action Items; performance; Concrete Action Items; matrix; Aircraft Manufacturer; low; Provider Gap; cost; Support Services Group; Customer Teams; Service Operation’s Performance; Service Operation; Economy Class; Fraport AG; Customer Contact Employees; Support Team Members; Munich Airport; Aircraft Manufacturing Companies; Cabin Crew; Cabin Staff; Customer Gap; Service Quality Management; Low Cost Airline
189.28 €
Subject to availability at the publisher.
Add to cart the print on demand of Kossmann MarioPublication date: 06-2006
Support: Print on demand
Approximative price 101.34 €
In Print (Delivery period: 14 days).
Add to cart the book of Kossmann MarioPublication date: 10-2016
· 15.6x23.4 cm · Paperback
Description
/li>Contents
/li>Biography
/li>
Mario Kossmann is a Systems Engineer and Capability Integrator for Airbus, having previously worked for Blohm & Voss as a Systems Engineer, Technical Manager and also Consultant in Services Marketing. He has served as an officer with the German and French navies, and was awarded an MEng in Aerospace Engineering from the University of the Federal Armed Forces in Munich, and an MBA from the University of Warwick. In 2005 Mario transferred from Airbus Deutschland to Airbus UK, tasked with the development and implementation of a service quality concept for one of the core engineering disciplines within Airbus. This concept has been validated and implemented transnationally in the UK, Germany, France and Spain across all aircraft programmes and across all engineering centres of competence and excellence.