Introduction to Operations and Supply Chain Management, Global Edition (5^th Ed.)

For courses in operations and supply chain management.
Introduction to Operations and Supply Chain Management is an integrated, comprehensive introduction to both operations and supply chain management (SCM). The text remains engaging and brief while integrating all of the major concepts of both subjects in one cohesive source. The 5th Edition contains updated content and thorough coverage of analytical tools and techniques that students will apply to their careers in operations and SCM. It explores these topics in an interesting and relatable manner, providing students with real-world examples and easy-to-understand material.

• PART I: CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS
• 1. Introduction to Operations and Supply Chain Management
• 2. Operations and Supply Chain Strategies
• PART II: ESTABLISHING THE OPERATIONS ENVIRONMENT
• 3. Process Choice and Layout Decisions in Manufacturing and Services
• 4. Business Processes
• 5. Managing Quality
• 6. Managing Capacity
• PART III: ESTABLISHING SUPPLY CHAIN LINKAGES
• 7. Supply Management
• 8. Logistics
• PART IV: PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS
• 9. Forecasting
• 10. Sales and Operations Planning (Aggregate Planning)
• 11. Managing Inventory throughout the Supply Chain
• 12. Managing Production across the Supply Chain
• 13. JIT / Lean Production
• PART V: PROJECT MANAGEMENT AND PRODUCT/SERVICE DEVELOPMENT
• 14. Managing Projects
• 15. Developing Products and Services

• Professional Profiles feature individuals working in the operations and supply chain area -- their company and industry, experiences and responsibilities, and their advice to others entering the field.
• Chapter 3 teaches students about 3D printing (additive manufacturing) and how it promises to change the volume/variety trade-offs for many manufactured items.
• Comprehensive coverage of traditional OM areas such as quality, capacity, queuing, forecasting, inventory, planning and control, and project management introduce students to these topics and how they apply to supply chain management. Microsoft® Excel® spreadsheets are incorporated into the text and homework.
• Chapter 1 includes employability skills that students develop by studying the course and incorporating the learnings from this book into their daily lives.
• Updated Chapter 1 discussion of long-term trends include the concepts of agility.
• Text supports students’ critical-thinking skills with dozens of frameworks managers use to support problem solving, including the Six Sigma methodology (Chapter 4), decision tree analysis (Chapter 6), sourcing portfolio analysis (Chapter 7), and project management tools (Chapter 14).
• Opening case studies in many of the chapters reflect the changing business conditions and challenges facing operations and supply chain managers.
• A Supply-Chain Operations Reference model provides info on key professional groups in operations and supply chain management areas.
• Chapter Problems test students’ knowledge and ensure they are absorbing major concepts.