Description
Total quality management (3rd Ed.)
Authors: BESTERFIELD Dale, BESTERFIELD Glen, BESTERFIELD Carol-Michna, BESTERFIELD Ma
Language: EnglishApproximative price 100.44 €
Subject to availability at the publisher.
Add to cart the book of BESTERFIELD Dale, BESTERFIELD Glen, BESTERFIELD Carol-Michna, BESTERFIELD Ma
Publication date: 01-2003
640 p. · Hardback
640 p. · Hardback
Description
/li>Contents
/li>
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. KEY TOPICS: The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. MARKET: For quality management professionals and trainers.
I. PRINCIPLES And PRACTICES.
1. Introduction.
2. Leadership.
3. Customer Satisfaction.
4. Employee Involvement.
5. Continuous Process Improvement.
6. Supplier Partnership.
7. Performance Measures. II. TOOLS AND TECHNIQUES.
8. Benchmarking.
9. Information Technology.
10. Quality Management Systems.
11. Environmental Management Systems.
12. Quality Function Deployment (QFD).
13. Quality By Design.
14. Failure Mode and Effect Analysis (FMEA).
15. Products Liability.
16. Total Productivity Maintenance.
17. Management Tools.
18. Statistical Process Control (SPC).
Handbook of Total Quality Management 210.99 €
Managing Quality 188.53 €
19. Experimental Design.
20. Taguchi's Quality Engineering.
Appendix.
References.
Index.
© 2024 LAVOISIER S.A.S.
These books may interest you
Handbook of Total Quality Management 210.99 €
Managing Quality 188.53 €