Social and Sustainability Marketing
A Casebook for Reaching Your Socially Responsible Consumers through Marketing Science

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Language: English

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· 15.2x22.9 cm · Hardback

"... an important intervention in the conversation around social and ecological sustainability that draws on both micromarketing and macromarketing scholarship to help the reader understand the challenges with illustrations from insightful cases both from emerging and developed economies. This compilation should be essential reading for the discerning student of sustainable consumption and production."

-- Professor Pierre McDonagh, Associate Editor, Journal of Macromarketing (USA); Professor of Critical Marketing & Society, University of Bath, UK

Experts in the field of economics, management science, and particularly in the marketing domain have always been interested in and acknowledged the importance of sustaining profitable businesses while incorporating societal and environmental concerns; however, the level of existing literature and availability of teaching cases reflect a dearth of real case studies, especially those focused on marketing for social good. This book of actual case studies will address that need. In addition, this book is important and timely in providing a case book for instructors (those in both industry and academia) to help them in teaching and training the next generation of leaders through corporate training and universities.

Currently, marketing for social good is increasingly becoming a part of most curriculums under the umbrella of different titles, such as social marketing, green marketing, and sustainability marketing. The relevance of these studies is increasing across the globe. This book is composed of long and short real cases with varying complexity in different sectors. This case book will also cover some review articles for an overview of the recent developments in the study area. With these case studies, collections of questions, teaching materials, and real-life marketing scenarios, this book offers a unique source of knowledge to marketing professionals, students, and educators across the world.

The main objective of this case book is to understand the applicability of marketing science (marketing for social good context, such as social marketing and sustainability marketing) in internet marketing related to e-buying behavior and e-WOM. In addition, it illustrates the various types of existing marketing practices that are relevant from both theoretical and practical points of view in this electronic era, as well as discussing other non-electronic marketing practices and focusing on consumer buying behavior. As a result, marketing managers can treat their customers according to their desired value. This book particularly explores the possibilities and advantages created by social marketing and sustainability marketing through the presentation of thorough review articles and case studies. This case book helps corporate training centers and universities with compact teaching reference materials in their relevant courses.

Foreword. Acknowledgments. About the Editors. Contributors. Section I An Overview of Social and Sustainability Marketing. Chapter 1 Empowering Marketing Organizations to Create and Reach Socially Responsible Consumers for Greater Sustainability. Section II Advances in Knowledge of Social and Sustainable Marketing: Understanding Sustainability Marketing. Chapter 2 The Sustainability Marketing Framework: A Tool for Teaching and Learning about Sustainability Marketing. Chapter 3 Cascades: What Is It and How Did It Reach Sustainability in a Highly Competitive Sector? Chapter 4 Sustainability Marketing in Contending for the Position of the European Capital of Culture (ECoC). Chapter 5 Cool Branding for Indian Sustainable Fashion Brands. Chapter 6 Personal Experience of Sustainability Practices and Commitment toward Corporate Sustainability Initiatives: Reflections of Sri Lankan Marketing Professionals. Section III Advances in Knowledge of Social and Sustainable Marketing: Sustainable Consumption and Consumer Behavior. Chapter 7 Evolving Prosumer Identity in Sustainable Consumption: Deconstructing Consumer Identity. Chapter 8 Sustainable Practices and Responsible Consumption by the Hotel Industry: The Consumers’ Perspective. Chapter 9 How Does Sustainability Affect Consumer Satisfaction in Retailing? Chapter 10 Bridging the Intention–Behaviour Gap in Second-Hand Clothing. Section IV Advances in Knowledge of Social and Sustainable Marketing: Understanding Sharing Economy and Marketing. Chapter 11 Sustainability through Sharing Farm Equipment: A Research Agenda. Section V Advances in Knowledge of Social and Sustainable Marketing: Understanding Social Marketing. Chapter 12 Wroclaw: Transforming a City towards a Circular Economy-Zero Waste Social Marketing Campaign in Poland. Chapter 13 Influencing Sustainable Food-Related Behaviour Changes: A Case Study in Sydney, Australia. Section VI Advances in Knowledge of Social and Sustainable Marketing: The Power of Online Consumer Reviews. Chapter 14 Enforcing Brands to Be More Sustainable: The Power of Online Consumer Reviews. Chapter 15 Leveraging Social Media to Create Socially Responsible Consumers. Section VII Advances in Knowledge of Social and Sustainable Marketing: Addressing Global Crises. Chapter 16 Management of Shocking Global Crises: The Use of Public Marketing 4.0 within a Social Responsibility and Sustainability Approach. Section VIII Advances in Knowledge of Social and Sustainable Marketing: Understanding the Benefits of Sustainability Reporting Practices by Social Enterprises. Chapter 17 Assessing Sustainable Outcomes of Reporting Practices by Social Enterprises. Section IX Advances in Knowledge of Social and Sustainable Marketing: Safeguarding against Unsocial and Irresponsible Customers. Chapter 18 Unsocial and Irresponsible Behaviour: What Happens When Customers Lie? Section X Pedagogical Directions and Best Practices: Imparting Social and Sustainability Marketing Competencies. Chapter 19 Case Method as an Effective Pedagogical Tool: Some Insights for Better Learning Outcomes for Social and Sustainability Marketing Educators. Section XI Selected Case Studies to Reflect on Practice and Use as Learning Tools: Case Studies from Emerging Economies. Chapter 20 From Skin Whitening to Skin Brightening and, Now, Skin Glowing: How L’Oréal Sustains Its Skincare Line from Colourism and Genderism to Racism and Classism. Chapter 21 Fashion Accessory Brand Development via Upcycling of Throwaway Clothes: The Case of Chapputz. Chapter 22 Sustainable Marketing in China: The Case of Monmilk. Chapter 23 Nurpu: A Dream towards a Sustainable Handloom Weaving Society. Chapter 24 Social and Sustainability Marketing: Secure Meters: The Dharohar Case. Section XII Selected Case Studies to Reflect on Practice and Use as Learning Tools: Case Studies from Emerging Economies (Complex and/or Long). Chapter 25 Saheli: The Zero-Side-Effect Pill—Marketing of Oral Contraceptives in the Context of Sexual Education to Create Socially Responsible Consumers. Chapter 26 Much Needed ‘Pad Man’ for Indian Females to Be Dignified: A Case Study on Period Poverty. Section XIII Selected Case Studies to Reflect on Practice and Use as Learning Tools: Sustainability Marketing in the NFL. Chapter 27 Sustainability Marketing in the National Football League (NFL): The Case of the Philadelphia Eagles. Chapter 28 Leave It: Upskilling a Dog Owning Community. Chapter 29 Coexisting: The Role of Communications in Improving Attitudes towards Wildlife. Chapter 30 Closing the Confidence Gap in STEM: A Social Marketing Approach to Increase Female Retention. Chapter 31 GlobalGiving and Performance Metrics. Chapter 32 Co-Creating and Marketing Sustainable Cities: Urban Travel Mode Choice and Quality of Living in the Case of Vienna. Section XIV Selected Case Studies to Reflect on Practice and Use as Learning Tools: Case Studies from Developed Economies (Complex and/or Long). Chapter 33 Positioning a Company in the Chemical Industry as a Sustainability Driver. Chapter 34 Social and Sustainability Marketing and the Sharing Economy in the Coffee Shop Culture. Section XV Selected Case Studies to Reflect on Practice and Use as Learning Tools: Global Case Studies. Chapter 35 Hilton Faces Greenwashing Challenge. Chapter 36 MGM’s Dilemma in Responsible Gaming Program. Index.

Professional and Professional Practice & Development
Jishnu Bhattacharyya is an Engineering and Management professional. He is educated in management science at the Indian Institute of Management Kozhikode and Indian Institute of Information Technology and Management Gwalior. His engineering education was under the umbrella of the Maulana Abul Kalam Azad University of Technology, West Bengal (Formerly known as WBUT), and schooling from St. Augustine’s Day School Shyamnagar. He was also associated as a postgraduate researcher with BEE&AL at ABV IIITM Gwalior. In the past, he has served as a visiting student (research) in institutes like IIT Delhi (DMS), IIT Indore, and IIEST, Shibpur. He is also serving as a visiting consultant to an ICSSR Project. He has also attended several MDP/Short Term courses in institutes like IIIT Allahabad, NIT Bhopal-PDPM IIITDM Jabalpur, AIMA-New Delhi, JU-Kolkata, and ABV IIITM Gwalior etc. He is interested broadly in Marketing Science and particularly interested in research in the areas of Marketing under Uncertainty, Social Marketing, and Sustainability Marketing. He also explores and keeps teaching interest in Consumer churn behavior, Digital Marketing, Marketing Analytics, Strategy Management, and foundational marketing courses. He believes in the interdisciplinary approach to business problems and research. He often takes inspiration from the natural sciences in marketing research. He plans to explore machine learning and Data Science applications in marketing in the future. To his credit, he has some international Conference Papers, Book chapters, and published journal papers. Dr Manoj Kumar Dash, He had published more than 67 research paper in various journals of International and National repute. He is the author of five research books in International repute titled “Applying Predictive Analytics in Service Sector” , “Intelligent Techniques and Modeling Applications in Marketing Analytics”, and “Fuzzy Optimization and Multi-Criteria Decision Making in Digital Marketing” all publis